Coaching Terms

Long story short: we will treat you in the best way we can, and we expect you to put your best foot forward too. 

Our Terms describe this in detail and contain links to our privacy and product pages.

Coaching

Get busy.
Coaching only works if you put a good bit of work in it. The better your input, the better your coach can give you suggestions, inspiration, nudges and more. All at your own pace & style!

Yes. And no!
With good coaching comes some discussion every now and then. Your live coaches are no ‘Yes-men’, and expect the same from you. Friction creates brilliance!

Get back.
The world changes all the time. So we’ve made sure our coaching app caters for regular updating and iterating. Get back to your coach regularly…

Our secret.
You will share some things with your coach that are really personal. We will treat these things as highly confidential. You are free to discuss the coaching with anyone at any time.

Do the work.
Especially when building your plan for the very first time – there will be some work to be done. If needed, your coach will send a friendly nudge every now & then. But that’s all it can do, the rest is up to you…

Your coach is there.
Through smart automations, our coaching app will support you around the clock. Our live coaches do their best to be available at all time and for any time zone.

Subscription & payment

Pricing.
Coaching is subscription-based. It costs €399 once + €15 monthly.
This can be paid by the coachee or the company she/he works for.
In the future, we will offer additional boosters that aren’t included in the monthly subscription fee.

Renewing your subscription.
Your monthly subscription will be renewed and charged automatically. Most payment providers (PayPal, Mastercard) will send you a notification after each payment.

Cancelling your subscription.
You can decide to let go of your online coach at any time, simply by sending an email to carola@designladder.com stating ‘I want to quit my coaching’.
If you decide to cancel before you’ve accessed the app: we will fully refund your payment. In any other case, we will not refund.
Coaching cannot be transferred from one person to another.

Failed payment.
If, for whichever reason, you don’t succeed in paying your monthly subscription, please notify us at carola@designladder.com. Your access to the online coach will be revoked, but we will keep & protect your data for 5 more weeks so you have time to fix any issues or decide to continue.

Referral rewards.
We do our best to meet & exceed expectations. So tell others about DESIGNLADDER if you feel like they might it like you do. 👏!
We are working on a referral system that is fun and beneficial for everyone involved. This is soon to be launched.

Data

Ownership.
The data we collect will always belong to you, the coachee. Not to the company you work for, even if they pay for coaching, nor to us, DESIGNLADDER BV. Read more about how we protect and handle data in our privacy policy.

When you cancel your subscription.
If you decide to quit your coaching: we will keep your data on our servers for 5 more weeks. This gives you time to potentially restart without losing your progress. After that: we will fully remove all personal data we’ve collected from you.